TOR Reference: 05/2025
Posting Date:10/06/2025
Deadline for Submission of Bids: 30 June 202
TICAH is a feminist organization that works to promote health, equitable relationships, and community action. We believe that culture shapes health, that beauty is powerful, that expression is activism and that stories have something to teach.
Our work focuses on the follow critical areas:
Listening and Co-creation - We start by listening to communities’ stories, cultures, challenges, opportunities, adaptations, and more. Through listening and discussion, we co-create programs finding progressive ways to address Kenya’s most pressing issues.
Safe Spaces and values clarification - We create safe spaces for people to openly share their views, values, challenges and experiences without judgment or repercussions. In these spaces, we also clarify values that we individually or collectively have about certain issues or ideas. By clarifying values, we establish areas where we connect and where we need to find mutual understanding.
Facilitation and Training of trainers - We are facilitators supporting communities to organize themselves, find local solutions to challenges, advocate for change and protect one another. We have developed several tools to support conversations and learning in workshops. We provide these materials to local trainers and facilitators to share within their communities after they are trained on how to use them.
Advocacy and Celebration - We raise our voices to advocate for better laws, policies and practices to protect rights, access to holistic health services, freedom of expression, indigenous culture, sexuality and reproductive health. We celebrate the beauty and diversity of ideas, ethnicities, religions, sexuality, music, art, genders, indigenous cultures, and traditions as expressions of a healthy society.
Technology has become an integral part of our daily lives, revolutionizing the way we live, work, and interact with each other. From the early days of simple tools to the sophisticated gadgets and systems of today, the evolution of technology has been a driving force behind human progress.
We currently live in a digital age characterised by continuous modern technological innovations that are reshaping various sectors. These include AI and machine learning, Internet of Things which is the interconnectedness and ways of exchanging data and information, Blockchain technology which ensures transparency and security in transactions among others. These technological innovations have had a great effect in our societies bringing both profound opportunities and also posing challenges. TICAH has over the years increasingly embraced the changing technology something that has impacted the work environment positively. TICAH is seeking to engage a professional ICT firm or individual on a part time basis that will help TICAH fully optimize on technology at the highest efficiency in resources.
Under this assignment, the Individuals or the firm are expected to carry out the following tasks to the satisfaction of the organization:
Conduct an audit of the ICT processes including platforms, applications and tools used in TICAH. Provide a cost benefit analysis and suggest most efficient platforms that TICAH can use.
Plan, design, develop and launch effective information systems and operation systems in support of core organizational functions.
Review the existing hardware and software and give recommendations with the future in mind.
Carry out a desk review of industry best practices that can be adopted by TICAH to enhance and improve its systems. Facilitate the adoption of most efficient ICT systems
Conduct a full review of the ICT system, data management and knowledge creation, storage and backup systems exploring risks/threats and opportunities. Help TICAH to maximise on the opportunities while minimising and possibly eliminating risks
Optimize TICAH's use of Microsoft 365 through administration of backend, staff capacity building, and troubleshooting
Conduct a comprehensive review of the backend systems and digital infrastructure supporting the organization’s website, social media channels, and newsletter distribution.
Evaluate the content management system (CMS) and hosting environment for the website, focusing on performance, security, and maintainability.
Assess the automation tools, integrations, and APIs used to manage social media publishing and monitoring.
Analyze the interconnectivity between platforms, incl. website forms
Build the operations end of the organization’s website and keep them functioning smoothly; Design, build and implement new web pages and sites.
Coordinate the planning, maintenance and accessibility of the website content in a way that ensures consistency of the website’s look and feel.
Integrate sites with back-end applications, migrating legacy applications to the web.
Perform day-to-day administration of the organization’s web portfolio.
Investigate, recommend and work with TICAH staff to realize best practices in integrating and using AI responsibly and ethically.
Review ICT Policies that are done and provide input to help standardize ICT use within TICAH
Analyse and resolve end user software program connectivity issues in a timely and accurate fashion and provide end user training where required.
Evaluate and /or recommends purchases and has a strong influence on the purchasing process.
Upgrade system by developing, testing evaluating and installing enhancements and new software.
Network Administrator
Assist in designing and maintaining physical network architecture and infrastructure.
Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting and optimizing all network hardware, software and communication links.
Assist in analysing and resolving end user hardware and software computer problems in a timely and accurate fashion and provide end user training where required.
Assist in developing and implementing network system and user security requirements.
Assist in analysing network workload, monitoring performance and diagnosing problems.
Assist in evaluating the productivity implications of upgraded servers and analyse the computer and information needs of the organization.
The successful Applicant(s) or Consultant(s) will be required to have the following qualifications:
Must possess a bachelor’s or higher degree in Computer Science, Information Technology, Software Engineering, or a related
Professional certification of CISA (Certified Information Systems Auditor) is an added advantage
Experience in the non-profit sector (national and international) will be a distinct advantage.
Demonstrate ability to provide varied ICT solutions and support for similar organizations
The assignment is for an initial period of 2 years on a retainer basis
Qualified candidates should submit documents including:
An expression of interest with an elaborate technical capability statement
Curriculum vitae providing full description of the applicant’s profile and expertise (or lead technical consultants in the case of a firm)
A financial bid containing time and cost in Kes on a monthly basis given that the assignment will be on retainer
Contact information of at least two independent referees within depth and proven knowledge of the expert’s/ consultant’s expertise and relevant work experience (attach 2 reference letters from past assignments)
The deadline for submission of expressions of interest is 5th July 2025. Applications should be sent by email to procurement@ticahealth.org. Please indicate TICAH/06/025-Consultancy to provide ICT services on the email subject.